Returns Policy
Refunds
All of our items have sizing charts included so please check these carefully before making your purchase, however we are happy for you to share your measurements with us so prior to purchase so we can guide you with the right sizing prior to checkout.
Please note that we only offer refunds for faulty items that cannot be replaced or repaired.
In the instance you receive a faulty item please complete the returns form and we will assist you to resolve the issue.
Exchange
Returns for an exchange or credit will only be accepted if the item is deemed faulty and must be returned within 14 days of delivery.
To make a return, please complete the return card received in your order. Returns for exchange outside of this period will not be accepted.
The customer is responsible the return shipping costs to Australia. We recommend you send by registered post with the ability to track delivery, as we cannot action your exchange until your package is received.
The return item must be in it's original condition; unworn, unmarked, odour-free, with all tags and hygiene stickers still attached. Body Juice reserves the right to refuse exchange if these conditions are not met.
To check fit, please try on your swim wear order over underwear to avoid soiling.
Once your return has been received, you will be issued with a store credit note or exchange, depending on your chosen preference. Store credit notes are valid for 1 year.
Exchange orders will be billed for shipping, therefore shipping costs paid cannot be refunded and are not be included in the store credit.